Privacy Policy

Privacy Policy

About this notice

Valid as of 25 May 2018

This Privacy Notice ("Notice") explains how we (as defined below) collect, share and use any information that, alone or in combination with other information, relates to you ("Personal Data") when you ("you" and "your") use our website www.restore.eu (the "Website").

This Notice also sets out the rights that you have in relation to the Personal Data that we process about you and how you can exercise them.

REstore treats compliance with its privacy obligations seriously. This is why we have developed this Notice, which describes the standards that REstore applies to protect Personal Data.

For the purposes of this Notice, REstore NV with registered office at Arthur Matthijslaan 61, B-2140 Antwerp and registered with the Crossroads Bank of Enterprises (RPM Antwerp) under number0826.113.861, and with VAT BE0826.113.861 ("REstore ", "us", "we", or "our") acts as the data controller for the Personal Data that is collected via the Website. As a data controller, REstore is responsible for ensuring that the processing of Personal Data complies with applicable data protection law, and specifically with the General Data Protection Regulation.

Please take the time to read this Notice carefully. If you have any questions or comments, please contact our DPO, Mr. Tom Rigole via tom.rigole@restore.energy .

What Personal Information do we collect form you?

The types of Personal Data that we may collect about you, and the reasons why we process it, include:

Why we collect it Types of Personal Data Legal basis
  • Informing our contacts on Demand Side Management 
    updates from Restore;
  • Inviting contacts on networking events;
  • Providing you with market news.
  • Identification data;
  • Contact details; and
  • Details about professional life.
  • Your consent.
  • Responding to any inquiries you would send to us
  • Identification data; and
  • Contact details.
  • Your consent.

We may also collect certain information automatically from your device, based on our legitimate interest to administer our Website. More specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. 

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further in our Cookie Notice which is available on this page.

From time to time, we may receive Personal Data about you from third party sources (including  attendees lists from trade events but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your Personal Data to us.

The types of Personal Data we collect from third parties include identification data, details about professional life, details about your interests and we use this Personal Data we receive from these third parties to maintain and improve the accuracy of the records we hold about you.

In general, we will use the Personal Data we collect from you only for the purposes described in this Notice or for purposes that we explain to you at the time we collect your Personal Data. However, we may also use your Personal Data for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

Who does REstore share your Personal Data with?

We may disclose your Personal Data to the following categories of recipients:

(a) to our group companies for purposes consistent with this Notice. We take precautions to allow access to Personal Data only to those staff members who have a legitimate business need for access and with a contractual prohibition of using the Personal Data for any other purpose.

(b) to our third party vendors, services providers and partners who provide data processing services to us, or who otherwise process Personal Data for purposes that are described in this Notice or notified to you when we collect your Personal Data. This relates to disclosures to third party vendors and other service providers we use in connection with the services they provide to us, including to support us in areas such as IT platform management or support services, infrastructure and application services, marketing communication, data analytics;

(c) to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;

(d) to our auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us for legitimate business purposes and under contractual prohibition of using the Personal Data for any other purpose;

(e) to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your Personal Data only for the purposes disclosed in this Notice;

(f) to any other person if you have provided your prior consent to the disclosure.

How we protect your privacy

We will process Personal Data in accordance with this Notice, as follows

(a) Fairness: We will process Personal Data fairly. This means that we are transparent about how we process Personal Data and that we will process it in accordance with applicable law.

(b) Purpose limitation: We will process Personal Data for specified and lawful purposes, and will not process it in a manner that is incompatible with those purposes.

(c) Proportionality: We will process Personal Data in a way that is proportionate to the purposes which the processing is intended to achieve.

(d) Data accuracy: We take appropriate measures to ensure that the Personal Data that we hold about you is accurate, complete and, where necessary, kept up to date. However, it is also your responsibility to ensure that your Personal Data is kept as accurate, complete and current as possible by informing REstore us promptly of any changes or errors. You should notify us of any changes to the Personal Data that we hold about you (e.g. a change of contact details).

(e) Data security: We use appropriate technical and organisational measures to protect the Personal Data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. For instance, we are certified under ISO 27001 Data Security Management. Please note however that perfect security does not exist on the Internet. Therefore, while we endeavour to protect your Personal Data, when Personal Data is transferred over the Internet, it may potentially be accessed and used by unauthorised parties.

(f) Data processors: We may engage third parties to process Personal Data for and on behalf of REstore. We require such data processors to process Personal Data and act strictly on our instructions and to take appropriate steps to ensure that Personal Data remains protected.

(g) International data transfers: Your Personal Data may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Specifically, our servers are located worldwide, and our group companies and third party service providers and partners operate around the world..This means that when we collect your Personal Data we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your Personal Data will remain protected in accordance with this Notice. These include implementing the European Commission’s Standard Contractual Clause for transfers of Personal Data between our group companies, which require all group companies to protect Personal Data they process from the EEA in accordance with European Union data protection law.

The Standard Contractual Clauses are available here. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request. Data Retention: We retain Personal Data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible. If we would process your Personal Data based on your consent, we will process such Personal Data until you have withdrawn your consent.

Your data protection rights

You have the following data protection rights:

(a) If you wish to access, correct, update or request deletion of your Personal Data, you can do so at any time by contacting us using the following contact details tom.rigole@restore.energy.

(b) In addition, in certain circumstances, as stipulated in the applicable data protection legislation, you can object to processing of your Personal Data, ask us to restrict processing of your Personal Data or exercise your right to portability with regard to your Personal Data. Again, you can exercise these rights by contacting us using the following contact details tom.rigole@restore.energy .

(c) If we have collected and process your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

(d) You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided above.

(e) If you have a complaint or concern about how we are processing your Personal Data then we will endeavour to address such concern(s). If you feel we have not sufficiently addressed your complaint or concern, you have the right to complain to a data protection authority about our collection and use of your Personal Data.  For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Linking to other websites

The Website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of Personal Information you submit whilst visiting these websites. 

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Cookies

A cookie is a file containing small amounts of information which a website can send to your browser, which may then store it on your computer or mobile device when you visit a website. Find out more about the use of cookies on http://www.allaboutcookies.org/. We may use cookies to enable you to visit the Website and to allow us to understand what areas of the Website are of interest to you.

Most browsers allow you to disable or block cookies or to receive a warning before a cookie is stored on your computer or mobile device. Please refer to your browser instructions or help screen to learn more about how to do this. However, please note that if you choose not to accept any cookies, you may not have access to certain features that make your experience of the Website more efficient and some of the features on the Website may not function properly. For more information about cookies, please read our Cookie Policy.

Updates to this Notice

We may update this Notice from time to time in response to changing legal, technical or business developments. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws.

You can see when this Notice was last updated by checking the “valid as of” date displayed at the top of this Notice.